PRIVACY POLICY

Introduction

We understand that your privacy and the security of your personal information is extremely important. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from this website (the “website” or “Site” or “we”). Personal data is any data that can be related to a specific natural person, such as their name or IP address. RGA Ben LLC. (“Kettlebell Kings”) collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.

Contact details

For more information about our privacy practices, if you have questions, or if you would like to exercise your rights or make a complaint, please contact us by e-mail at privacy@razor-group.com

Last updated: 16 November 2022

Our  Data Privacy Office will always use reasonable efforts to address and settle any requests or complaints you bring to its attention. Besides contacting our Data Privacy Office, you always have the right to approach the competent data protection authority with your request or complaint. 

Changes to our privacy policy

We reserve the right to change this privacy policy with effect for the future. A current version is always available here. If you have any questions or comments regarding this privacy policy, please feel free to contact us using the contact information provided above.

Personal Data Collection

Scope

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. 

See the list below for more information about what Personal Information we collect and why.

Device information

During the informative use of the website, i.e. when site visitors do not separately transmit information to us, we collect the below mentioned personal data that the browser transmits to our server in order to load the Site accurately for you, to perform analytics on Site usage, to optimize our Site, to ensure the stability and security of our website. This data is also stored in log files. They are deleted when their storage is no longer necessary.

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

Order information

We offer goods via our website and third party marketplaces. In doing so, we process the below data as part of the ordering process to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Name
  • E-mail address 
  • Billing and Shipping Address
  • Payment Information
  • Telephone number, if applicable

The processing of the data is carried out based on the information provided by you as it is necessary for the performance of the contract and sale of the ordered goods.

Customer support information

When contacting us, e.g. by e-mail, letter, telephone or contact form on the website, the data provided to us such as the below mentioned will be stored by us in order to answer questions. The legal basis for the processing is our legitimate interest to answer inquiries directed to us. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations.

  • Name
  • E-mail address 
  • Billing and Shipping Address
  • Payment Information
  • Telephone number, if applicable

Reviews and Feedback related information

You can leave reviews on our website or on third party marketplaces for our goods, services or generally about our company. For this purpose, we have a legitimate interest in processing meta data or communication data in addition to the data entered which may include the below mentioned and will be stored by us in order to receiving feedback from site visitors about our offerings. 

  • Name
  • E-mail address 
  • Device Information (as mentioned above)

Scope of data processing, processing purposes and legal bases

Scope and processing purpose

We use your personal Information only to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Legal Bases

Your personal data is collected only after obtaining your consent for collection and processing in line with this privacy policy under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Processing Location

Your Personal Information will be initially processed in Ireland and then will be transferred to and outside of Europe for storage and further processing, including to Canada and the United States. 

Storage duration

Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and no legal obligations to retain data conflict with the deletion. If the data are not deleted because they are required for other and legally permissible purposes, their processing is restricted, i.e. the data are blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.

Obligation to provide data

Within the scope of the business or other relationship, customers, prospective customers or third parties need to provide us with personal data that is necessary for the establishment, execution and termination of a business or other relationship or that we are legally obliged to collect. Without this data, we will generally have to refuse to conclude the contract or to provide a service or will no longer be able to perform an existing contract or other relationship. Mandatory data are marked as such.

Automatic decision making

As a matter of principle, we do not use a fully automated decision-making process to establish and implement the business or other relationship. Should we use these procedures in individual cases, we will inform of this separately.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:

  • Temporary deny-list of IP addresses associated with repeated failed transactions. This deny-list persists for a small number of hours.
  • Temporary deny-list of credit cards associated with deny-listed IP addresses. This deny-list persists for a small number of days.

Customer surveys

From time to time, we conduct customer surveys to get to know our customers and their wishes better. In doing so, we collect the data requested in each case. It is our legitimate interest to get to know our customers and their wishes better, so the legal basis for the associated processing is our legitimate interest. We delete the data when the results of the surveys have been evaluated.

Newsletter

Interested parties have the option to subscribe to a free newsletter. We process the data provided during registration exclusively for sending the newsletter. Subscription takes place by selecting the corresponding field on our website, by ticking the corresponding field in a paper document or by another clear action, whereby interested parties declare their consent to the processing of their data. Consent can be revoked at any time, e.g. by clicking the corresponding link in the newsletter or notifying our e-mail address given above. The processing of the data until revocation remains lawful even in the event of revocation.

Based on the consent of the recipients, we also measure the opening and click-through rate of our newsletters to understand what is relevant for our audience.

Third Parties

We share your Personal Information with service providers including our parent company Razor Group GmbH, 

to help us provide our services and fulfil our contracts with you based on the lawful processing needs and legitimate interest. 

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Processing under EU’s GDPR (General Data Protection Regulation)

Data Subject Rights

If you are a resident of the EEA (European Economic Area), you have the following rights against us with regard to your personal data:

  • Right of access,
  • Right to correction or deletion,
  • Right to limit processing,
  • Right to object to the processing,
  • Right to data transferability,
  • Right to revoke a given consent at any time,

If you would like exercise your rights, please contact us through the contact information above.

Data processing outside the EEA

Insofar as we transfer data to service providers or other third parties outside the EEA, the security of the data during the transfer is guaranteed by adequacy decisions of the EU Commission, insofar as they exist (e.g. for Great Britain, Canada and Israel) (Art. 45 para. 3 GDPR).

If no adequacy decision exists (e.g. for the USA), the legal basis for the data transfer are usually, i.e. unless we indicate otherwise, standard contractual clauses. These are a set of rules adopted by the EU Commission and are part of the contract with the respective third party. According to Art. 46 para. 2 lit. b GDPR, they ensure the security of the data transfer. Many of the providers have given contractual guarantees that go beyond the standard contractual clauses to protect the data. These include, for example, guarantees regarding the encryption of data or regarding an obligation on the part of the third party to notify data subjects if law enforcement agencies wish to access the respective data.

Data subjects also have the right to complain to a data protection supervisory authority about the processing of their personal data. Contact details of the data protection supervisory authorities are available at https://www.bfdi.bund.de/EN/Service/Anschriften/Laender/Laender-node.html.

Data Security

The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 para. 2 lit. c GDPR) adopted by the EU Commission in accordance with the examination procedure under Art. 93 para. 2 of the GDPR, which we have agreed to with the provider.

Information for US Residents 

If you are a resident of the United States of America, please take a note of the below mentioned

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Personal Data Collection from Minors

The Site is not intended for individuals under the age of 13 (THIRTEEN). We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

State Rights

Depending on the US state in which you reside, you may have special rights with respect to your personal data. If you would like exercise your rights, please contact us through the contact information above.

Information for Residents of California 

The purpose of this notice is to provide information to California residents and to notify them of their rights under California law.  This section is not applicable to and may not be relied upon by anyone else besides California residents.

 California’s “Shine The Light” Law

California’s “Shine The Light” law permits those of our customers who are California residents to annually request a list of their personal data (if any) that we have disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. 

California Consumer Privacy Act

If you are a resident of the California, you have the following rights against us with regard to your personal data:

  • Right of know,
  • Right to delete,
  • Right to opt-out
  • Right to non-discrimination

Please note that there are circumstances under which such a right of deletion does not apply, such as where it is reasonable for us to maintain the personal information.

If you would like exercise your rights, please contact us through the contact information above.

Please note that any requests may be subject to verification of the identification of the requestor. The method we would use to verify your identity will be different depending on the manner and context in which your data was collected, and may require the provision by you of such personal information as may be necessary to match you to our records of you (if any). You may be entitled to use an authorized agent to exercise your rights on your behalf and, if you choose to do so, such an agent may contact us in the same manner as described above, and will also be required to verify their own identity and their authority to act on your behalf.

Sale of Personal Information

We do not sell your personal information. 

Cookies

Our website sets cookies. Cookies are small text files that are stored in the web browser on the end device of a site visitor. Cookies help to make your browsing experience more user-friendly, effective and secure by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

We use a number of different cookies to optimize your experience on our Site and to provide our services.

  • Strictly necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.
  • Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.
  • Functionality Cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.
  • Targeting Cookies. These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us and the selected third parties to understand the performance of our marketing activities and improve the relevance of the adverts that you see.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/